We are committed to delivering the highest quality shelving to you at competitive prices, supported by excellent customer service. Our Terms & Conditions are outlined below. If you have any queries or are uncertain about any aspect of your purchase from Shelfdirect, please feel free to give us a call; we’ll be happy to help.

The following terms and conditions apply to all transactions from Shelfdirect.co.uk. The placement of an order indicates your acceptance of these terms and conditions. Please read them carefully and print a copy for future reference. These terms and conditions do not affect your statutory rights.


We will endeavour to deliver goods within the times stated but goods are subject to availability and delay in delivery of goods is sometimes outside our control. All of our bespoke shelving is individually made in our workshop by our small team of professionals; delays do sometimes happen and are an inevitable part of this process! Please bear this in mind when placing your order to avoid disappointment.

We use only reputable, national couriers, but any dates we specify for the delivery of the goods are approximate only and we shall not be liable for any losses, costs, damages, charges, or expenses caused by any delay in the delivery of the goods.

Couriers may attempt up to 3 deliveries; if goods have not been received and are then returned to us by the courier, a further delivery charge will be incurred for a re-delivery. Any variations to our standard delivery service (e.g Saturdays, UK Highlands and Islands, international or timed deliveries) will incur charges in addition to our standard delivery charge.

Modifications to your Order

If you request modifications to your order, such as partial centimetre dimensions, colour-matching or other modifications outside our standard manufacturing methods, these must be notified in writing and will be implemented at the discretion of Shelfdirect Ltd. Where such modifications are judged to not be possible or practical, the standard order will be manufactured and delivered. Modifications to your order, where possible and practical, are carried out on a goodwill basis, and do not form part of the contract of sale.

If you have any questions about this, please contact Shelfdirect Ltd for clarification.


As soon as we have delivered the goods to your door you will be responsible for them. From the time of receipted delivery of the goods, any loss or damage to the goods shall be at your own risk. Any transit damage to the goods, shortages or incorrect goods supplied must be noted on the delivery consignment note at the time of delivery.

Any damage to shelving as a result of, or following, installation will be at your own risk and responsibility. Shelfdirect cannot accept any responsibility for any problems experienced during the installation of your shelves.

Time Limitation for Notification of Claims

Damage in transit: If goods arrive in a damaged condition you must make a note on the carrier’s delivery consignment note. It will then be your responsibility to sign for the item as damaged and inform us within 48 hours after delivery. You will also need to take photographs of the external packaging and any damages to your shelving.

Shortages: It is your responsibility to sign for the correct number of packages as shown on the carrier’s delivery consignment note. Any shortages must be noted on the consignment note and it will be your responsibility to notify us within 48 hours after delivery.

Incorrect Goods: It is your responsibility to notify us of any incorrect goods supplied within 48 hours after delivery.

Non-Deliveries: We will not accept liability for goods lost in transit unless we are notified within 48 hours from the expected delivery date.

We use a nationwide courier service for all our deliveries. It is therefore very important that you check the goods prior to accepting delivery. By signing for the goods you are confirming that all items have been delivered undamaged. No claims for damaged goods will be accepted once you have signed for the order.

Returned Goods & Cancellation of Orders

If you are not totally satisfied with your purchase for any reason, you must contact us within 48 hours of receiving your delivery.

Please note: You may be required to provide photographic evidence of any damaged goods before a replacement or return can be authorised. When returning items you will be wholly responsible for the return of the goods and any associated costs of return.

Additionally our postage costs will be deducted from any amounts refunded. Prior to returning any products, you must contact us within 48 hours of the date of delivery.

Where a refund has been authorised and agreed by us, the goods must be returned to us within 7 days of that agreement, in the original packaging and in re-sellable condition. When returning ready-made shelving, the customer will meet the cost of the shipping back to us and must use a reputable courier with insurance to cover any damages caused whilst in transit.  Failure to return the goods to us within that time will result in the cancellation of the refund.

Please note: cancellation rights are not applicable to any made to measure items, unless items are faulty or incorrectly made or where modifications have been made by the customer (e.g. painting, varnishing or applying any finish to the shelves). Cancellation rights are not applicable where shelves have been left in their packaging following delivery and damage has occurred.

Where items have not been manufactured, an order may be cancelled. A charge may be deducted from any refund issued to reflect the costs to Shelfdirect Ltd incurred by Cardsave or PayPal.

Shelfdirect takes no responsibility for the installation of your shelving and we recommend that you use a qualified tradesperson to install your shelves.


If you should feel the need to make a complaint for whatever reason we would appreciate it if you could email or phone us. Your complaint will be taken seriously, we will investigate and will do the utmost to rectify any problem, while keeping you informed of the outcome.